Management Services

Management Services

Senior Living Property Management Services

12 Oaks Senior Living Services

12 Oaks provides proprietary services that are different from any other senior living managers, giving 12 Oaks-managed communities a competitive advantage.

Symphony of Life®

Symphony of Life® is the trademarked and exclusive daily lifestyle experience for Memory Care residents at 12 Oaks-managed communities.

High-Touch Community Management

12 Oaks delivers an integrated, streamlined and quick-response senior living management model to stay attuned to the needs and changes of its managed communities and to react quickly for the benefit of ownership.

Management Services
Management Services

Transformational Leadership Development for Optimized Culture

12 Oaks, in coordination with Capacity Leadership Center, has developed the IMPACT training program to cultivate and develop leaders at our managed senior living communities to be among the industry best.

Targeted Marketing Strategy

12 Oaks evaluates, adapts and regularly updates its marketing efforts for maximum effectiveness based on each market. We support a strong internet presence, robust website, search engine marketing, social media services, digital content marketing, marketing automation, behavioral targeting and traditional non-digital campaigns.

Prospect-Centered Selling with Sherpa CRM

When faced with life-changing decisions, people need helpers who empathize with their uncertainty and guide them toward a solution. Sherpa CRM is a technology solution that empowers leasing counselors to intuitively help prospects step-by-step through the emotional obstacles they face while trying to make a senior living decision.

As a senior living property management company, 12 Oaks offers comprehensive services for your community, from senior living marketing to senior living programming. We deliver the following services on site to all communities we manage and operate.

  • Staffing and benefits
  • Staff training
  • Financial accounting/budgeting and reporting services
  • Billing, banking and collections
  • Payable management
  • Provision of insurance
  • Property tax management
  • Licensing
  • Marketing
  • Leasing
  • Facility exterior and interior maintenance
  • Rate setting and competitive analysis
  • Dietary programming
  • Resident care programming
  • Resident services programming
  • General on-site administration
  • Typical oversight of capital expenditures for furniture, fixtures and equipment